Shipping Policy

Effective Date: September 26, 2026

One service, one price, no options to weigh up. Here is exactly how a Onegame parcel gets to you.

Where we deliver

We ship to all 50 U.S. states, including Alaska and Hawaii. We do not offer international shipping and we cannot send an order to a freight forwarder or a parcel-forwarding address outside the country. Orders are delivered to the address entered at checkout; please check it before confirming, because we cannot redirect a parcel once the carrier has it.

What it costs

Standard shipping is free on every order within the United States. There is no minimum basket value to reach and no surcharge for a heavy or bulky item. Standard is the only service we run — there is no expedited, express or next-day upgrade to buy.

Processing time

Orders are picked and packed within 0-1 business days. Business days are Monday to Friday, excluding major U.S. holidays. An order placed after 2:00 PM ET begins processing on the next business day, as do orders placed over a weekend or a holiday.

Transit time

Once a parcel is with the carrier, standard delivery typically takes 2-3 business days. That estimate is the carrier's, not a guarantee: weather, a remote delivery area or a seasonal peak can add a day or two, and we will tell you if we know of a delay affecting your order.

Tracking

A tracking number is emailed to you the moment your order is handed over. The first carrier scan can take up to 24 hours to appear, so tracking that shows nothing on the first evening is normal. Our Track Your Order page takes the number straight to the right carrier.

Costs and transparency

The checkout shows the product price and any applicable sales tax as one total before you confirm. Nothing is added afterwards, and there are no handling, packaging or fuel charges.

What free shipping does not include

Free delivery covers carriage to the address you gave us. It does not include installation, assembly, in-home placement, or the removal of packaging or an old item. Parcels are left according to the carrier's normal practice for the address.

Delayed, missing and undeliverable parcels

If tracking has not moved for several days, or a parcel is marked delivered and is not with you, check with others at the address and the usual safe places first, then write to us. We will open an enquiry with the carrier, follow it up, and put things right once the carrier has reported back. A parcel returned to us as undeliverable because of an incorrect or incomplete address can be resent once the address is corrected.

Damaged on arrival

If a parcel reaches you damaged, keep the box and the packing materials and tell us within 72 hours of delivery with photographs. The Refund and Returns Policy sets out the rest of that process.

Contact

• Email: support@onegameai.com
• Phone: +1 (740) 984-3005
• Hours: Monday-Saturday, 9:00 AM - 6:00 PM ET